Privacy Policy

Effective Date: To be set at launch · Last Updated: 2026-04-23

1. Who We Are

{PENDING-A1} operates lbandjsolutions.com and provides painting and surface preparation services in South Florida. Address: {PENDING-A4}. Contact: {PENDING-A3} · {PENDING-A2}.

2. Information We Collect

2.1 Information You Provide

• Contact form: name, phone, email, service of interest, city, message, photos if uploaded.
• Estimate requests: property address, desired services, preferred timing.
• Reviews and testimonials.
• Payment information — collected directly by payment processors (we do NOT store credit card numbers).

2.2 Information Collected Automatically

• Device and browser data: IP, browser type, OS, referrer URL, pages viewed.
• Cookies and similar technologies — see Cookie Policy.
• Analytics: Google Analytics 4 + Google Tag Manager.

2.3 Information from Third Parties

Google Business Profile (public reviews, Q&A) and review platforms (Yelp, BBB, Angi, HomeAdvisor) if you have authorized sharing.

3. How We Use Your Information

• Respond to estimate requests and scheduling
• Deliver and improve services
• Send project updates via email, SMS, phone, WhatsApp (with consent)
• Issue invoices and process payments
• Send warranty follow-ups and review requests
• Comply with legal obligations
• Improve our Site and marketing
• Prevent fraud and abuse

4. Legal Basis (GDPR — EU visitors)

Contract performance · Legitimate interest · Consent · Legal obligation.

5. How We Share Your Information

We DO NOT sell your personal information.

We share data only with: service providers under contract (email: Resend; SMS: Quo.com/OpenPhone; hosting: Cloudflare; analytics: Google), subcontractors (under confidentiality), payment processors (PCI-DSS), legal authorities when required, and insurance for claims.

6. How Long We Keep Your Information

• Unconverted inquiries: 12 months
• Completed project records: 7 years (FL contractor statute + tax)
• Email/SMS opt-outs: indefinitely (to honor preference)
• Marketing cookies: 13 months max
• Analytics: 14 months (GA4 default)

7. Your Privacy Rights

California Residents (CCPA / CPRA)

Right to know, delete, correct, opt out of sale/sharing (we don't sell), limit sensitive PI use, and non-discrimination. Email {PENDING-A3} with subject "CCPA Request".

EU / UK Residents (GDPR)

Access, correct, delete, export, restrict, object, withdraw consent. Email {PENDING-A3} with subject "GDPR Request".

All Visitors

• Opt out marketing emails: click "unsubscribe" in any email
• Opt out SMS: reply STOP
• Opt out calls: inform us during any call

We respond within 30 days.

8. Cookies and Tracking

See our Cookie Policy. Summary: Strictly necessary always active; Analytics/Marketing activated with consent.

9. Children's Privacy

Our Site and services are not directed to children under 13.

10. Data Security

HTTPS/TLS encryption; restricted access; PCI-DSS payment processing; regular audits; no credit card storage. In case of breach affecting your information, we will notify you within 72 hours.

11. International Data Transfers

If you access our Site from outside the US, your information is transferred to and processed in the US.

12. Third-Party Services

Google Maps · Google Analytics 4 · Google Business Profile · Meta Pixel (if active) · Stripe · Resend · Quo.com/OpenPhone · Cloudflare. These services have their own privacy practices.

13. Changes to This Policy

Material changes announced via banner and (if opted in) via email.

14. Contact — Privacy Officer

{PENDING-A7} (Owner / Privacy Officer) · {PENDING-A3} · {PENDING-A2} · {PENDING-A4}